Shipping policy
Shipping Policy
Effective Date: January 1, 2025
1. Introduction
At Kaylotus ("we," "us," or "our"), we strive to offer a smooth and enjoyable shopping experience. This Shipping Policy outlines our shipping processes for purchases made through Kaylotus.com.
2. Shipping Destinations
- We proudly offer free shipping within the United States.
-
International Shipping: We currently ship to the following countries:
- Australia
- Brazil
- Canada
- China
- England
- Japan
- Mexico
- South Korea
- Spain
- United Arab Emirates (UAE)
- At this time, we do not ship to P.O. boxes or military addresses.
- We are continuously expanding our shipping destinations—stay tuned for updates.
3. Shipping Costs & Delivery Times
United States Shipping
|
Shipping Type |
Cost |
Estimated Delivery Time |
|
U.S. Standard Shipping |
Free |
5–7 business days (including handling time) |
International Shipping
|
Destination |
Shipping Cost |
Estimated Delivery Time |
|
Australia |
$20 |
6–12 business days |
|
Brazil |
$20 |
6–12 business days |
|
Canada |
$20 |
6–12 business days |
|
China |
$20 |
6–12 business days |
|
England |
$20 |
6–12 business days |
|
Japan |
$20 |
6–12 business days |
|
Mexico |
$20 |
6-12 business days |
|
South Korea |
$20 |
6–12 business days |
|
Spain |
$20 |
6–12 business days |
|
United Arab Emirates (UAE) |
$20 |
6–12 business days |
Processing & Handling Time
- Orders require 2–3 business days for preparation and packaging.
- Orders are processed Monday to Friday, excluding holidays.
- Custom or made-to-order items may require additional production time.
Shipping Time
- Once shipped, orders within the U.S. typically arrive within 3–4 business days.
- International orders generally arrive within 6–12 business days, though delivery times may vary due to customs processing.
- The total delivery time (processing + shipping) is:
- United States: 5–7 business days
- International: 8–15 business days
All shipping costs are clearly displayed at checkout.
4. Order Processing & Tracking
- Orders placed before 12 PM EST typically begin processing the same day.
- Orders placed on weekends or holidays will be processed the next business day.
- Once your order ships, you will receive an email with:
- Tracking number
- Carrier name
- Tracking link
We partner with trusted carriers such as USPS, UPS, FedEx, and DHL to ensure fast and reliable delivery.
5. Delivery Issues & Order Support
5.1 Delayed or Lost Packages
If your package has not arrived within the estimated timeframe, contact us at Kaylotus369@gmail.com or call +1 (223) 307-0547.
If tracking shows "delivered" but you have not received your package:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.
5.2 Damaged Packages
If your package arrives damaged:
- Take clear photos of the packaging and items.
- Contact us within five business days at Kaylotus369@gmail.com for a resolution.
6. Missing or Incorrect Items
- If an item is missing from your order, notify us within one business day of delivery.
- Provide your order number and details of the missing item(s).
- We will investigate and take appropriate steps to resolve the issue.
7. Address Accuracy & Returns
- Customers are responsible for providing the correct shipping address.
- If a package is returned due to an incorrect address:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.
8. Contact Information
For any shipping-related questions or concerns, contact us at:
- Email: Kaylotus369@gmail.com
- Phone: +1 (223) 307-0547
- Customer Service Hours: Monday – Friday, 10 AM to 5 PM EST
9. Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes take effect immediately upon posting. We encourage you to review this policy periodically.
Thank you for shopping with Kaylotus. We appreciate your support and look forward to delivering a seamless shopping experience.
Updated: January 1, 2025
www.kaylotus.com